Description : Service Owner Customer Operations. Company : Sectra. Location : Linköping

Are you passionate about being at the heart of customer operations and looking to join a dynamic, global organization? As a key member of our team, you'll be at the epicenter of our customers' experiences, working alongside talented professionals to drive business success and exceed expectations. If you're ready to be part of a world-class organization that values your contributions and provides opportunities for growth and development, we encourage you to apply today!

Working as a Service Owner at Sectra

As a Service Owner, you will have the global responsibility to develop and maintain our services within Customer Support. You will do this by having a good knowledge of the service’s usage and processes in operations, like workflows and functionality of the service, and be responsible for the backlog.

You will have a strong collaboration with our global organization as well as the technical resources involved in managing the services. To maintain this, you shall be prepared to lead internal projects and initiatives, small as large, to harmonize and structure our way of working on a global scale. You will make sure we transfer knowledge, experience and lessons learned in our organizations, all to make sure our customers get the best service possible.

It will be a fun and challenging journey with plenty of room to develop and grow into future positions, in Sweden or abroad.

Work with great people
AHMED AOUICHA
Support Engineer
"My passion is helping people, and I like the responsibility that comes with my role."
HANNA BÄCKER
First Line Support and Upgrade Coord
"Our customers often call us during emergencies, and we have to solve their problems quickly. It’s clear that our work has a real impact on patients' lives."
Skills & Requirements

At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also look for good communicators who have the ability to interact with colleagues, partners and customers in an effective, clear and constructive way.

You have successful experience from previous similar roles with a strong foundation within IT or software engineering. As a person you are good at building relations, contributing in dialogues, and caring for a feedback-based and open workplace climate. You enjoy motivating and building high-performing teams through a strong focus on the delivery and outcome. At the same time, you are brave and dare to try new things and can take tough discussions when needed.

In addition to these abilities, we also want you to:
Master’s degree within computer science, media technology, IT or similar
Strong organizational, social and communication skills
Experience in technical management within agile software engineering.
Fluency in English

We consider it a great asset if you:
Speak more languages than those required above
Have experience of the ITIL Framework
Have experience of other cultures
Previous experience in the healthcare sector
Have interests besides school/work, such as sports, sports leader, music, horseback riding, singing or flying (if you happen to have pilot’s license, you can fly to our customers in our own Sectra airplane) or anything else that makes you stand out from the crowd

Other information:
The goal is for the right candidate to start as soon as possible.

We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.

Great Place to Work

Great colleagues

Personal development

Innovation & technology

Global environment

Working close to customers

Making a difference

About the company

Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.

One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.

Send e-mail +46730223351